Your welfare is our priority

Coronavirus Symptoms

If you are concerned about, or have symptoms relating to Coronavirus, you should contact the NHS online to ensure up to date guidance.

Go to site for Coronavirus Symptoms

Our Insurance Providers

Our Insurance Providers - Support Services 

Most of the insurers we work with offer valuable support services that often get forgotten about.  We’ve listed some below, which may be useful to you. Clearly, the services provided differ between insurers and from one plan to another, so please do refer to your policy documentation to confirm exactly what is available to you.  If you are unsure, please contact your Owl Financial Protection Adviser or email

Making a claim

Most insurers have published Coronavirus guidance on their websites. We recommend that you read the guidance for your particular insurer so you are clear on their position given the current circumstances.  If you do want more information or are unfortunate enough to need to make a claim, the links and contact details below may save you time.  If your Owl Protection Adviser can help guide you through the process in any way, please get in touch.

Aviva: Bupa Anytime Healthline

Giving clients the opportunity to speak to a Bupa nurse. Claims: 0800 015 1142

Guardian: GP24/7

This feature gives policy holders GP consultation from their phone, tablet or PC. Claims: 0808 173 1821

Legal & General: GP24

A chargeable option that may have been added when setting up a policy which gives access to a GP over the phone or via a webcam. Claims: 0800 068 0789

LV: Doctor Services provided by SquareHealth

Giving clients the ability to book an online appointment up to 5 times a year. Claims: 0800 765 5869


The MultiProtect policy (since February 2018) allows immediate 24 hour access to MetLife’s Wellbeing Support Centre - to get support on physical, mental and financial wellbeing. Claims: 0800 917 1333

The Exeter

Offers members their Healthwise App to book phone or video GP consultations, meaning they don’t have to leave home. Claims: 0300 123 3201


GP access via telephone for all clients, including health and protection. Claims: 0345 601 0072


Support Services package offers free and confidential health and wellbeing advice, allowing clients access to a counselling service to discuss a wide range of issues for peace of mind. Claims: 0370 241 6980